Got Questions? We’ll Help

There isn't one. The store is happy because we brought it a paying customer. We're happy because it pays us a commission for that. You're happy because you get most of that commission back. Nobody pays extra.

Full disclosure, since you asked: some stores also pay us to be featured — a banner, a spot near the top. Those are marked Sponsored on the card, before you click. Paying for the spot does not buy a higher rate: your cashback comes out of the store's own commission, and it is exactly the same whether the store paid for placement or not.

Yes. Cashback works from almost anywhere — the store pays its commission wherever the shopper happens to sit, and we pass it on.

A short list of regions is excluded, for reasons of payment regulation rather than choice. If yours is one of them, registration says so straight away — rather than letting you shop and discover it at payout.

One thing to keep in mind: the stores, rates and coupons on this site are the US catalogue. Delivery and the offers themselves may not reach you.

Yes — and you choose the one that suits you at sign-up.

Option 1 — 7 days of Platinum, free: +30% on top of every store's rate, at every store, for your first week. It starts the second you register — no code, no minimum, nothing to unlock. Best if you have purchases coming up this week.

Option 2 — $5 welcome cashback: we add $5 to your balance right away as Pending. It unlocks and becomes withdrawable once two things are done: your first purchase is confirmed and your phone number is verified in your account settings. The order does not matter — whichever comes last releases the money.

One welcome bonus per verified phone number. How the tiers work

The usual suspects: ad blockers, other coupon or cashback extensions, buying inside the store's own app instead of its website, or opening another coupon site after activating.

Three that catch people out:
• Paying with a gift card, store credit or points. Most stores pay no commission on those, so there's nothing to pass on.
• Phoning or e-mailing the store to change your order. That hands the sale to them; the commission goes too.
• iPhone Safari jumping into the store's app. If the app is installed, Safari may open it instead of the site — and the tracking cookie stays behind in the browser. Delete the app, or shop on your desktop.

The full list is in Shopping rules.

Four steps, and the order matters:

1. On the store's page here, hit Get Code — the code is copied and the store opens in a new tab.
2. Shop as normal and go to checkout.
3. Find the box labelled promo code, coupon or discount code — usually on the basket or payment step — paste the code and apply it.
4. Check the discount showed up in the total before you pay.

Because you arrived through us, the code and your cashback land on the same order. Codes copied from anywhere else usually cancel the cashback — so take ours.

Almost always one of these, and all are the store's rules, not ours:

• the order was below the minimum spend the code needs;
• the code is new-customers-only, or for a specific category, and your basket doesn't qualify;
• one code per order — you already had another applied;
• the items are excluded (sale stock, gift cards and marketplace sellers often are);
• the code expired between saving and using it.

Try another code from the store's page — we show several, with how many shoppers they worked for. If a code that should work won't, tell us and we'll pull it.

Five ways, and they stack: reach a loyalty status (up to +30% at every store), move to us from another cashback service, tell us if you're a heavy buyer, put us on your website (60% of our revenue), or refer friends for 15% of their cashback forever. All five are set out here.

Two more levers that aren't statuses: shop at stores with a boosted rate, and set a rate-rise alert on the store's page — we'll email you the moment its rate goes up.

Typically: gift cards, shipping, taxes, third-party marketplace sellers, and anything you return or cancel. Each store's page lists its own exclusions.

The gift card catches people twice: most stores pay nothing on buying one — and nothing on an order paid for with one, even partially. Store credit and reward points do the same. If you want the cashback, pay with a card.

If the amount simply moved — a price correction, or you kept part of the order and sent the rest back — yes. Your cashback is recalculated against what you actually kept and paid for.

One thing kills it outright: contacting the store to alter the order after you placed it — by phone, chat, e-mail or their web form. The store treats that as an order it handled itself, and the commission leaves with it. If you need to change something, cancel the whole order and place it again through us.

Three statuses, and your money moves through them in order.

Pending — the store has seen your order. The amount is in your account, but not yet yours to withdraw.
Confirmed — the store has confirmed you paid, received the item and didn't return it. Now it's withdrawable.
Declined — the store rejected the order: usually a cancellation or a return. If neither happened, open a ticket.

In your account, under Visit history. Every click that could earn cashback is logged there — the store, the type of visit, and the date and time, to the minute.

That row is your proof. If an order doesn't show up as Pending, it's the entry we ask for when you file a claim: without a logged click, the store has nothing to match your order against and there is nothing to chase.

The page has a Cashback missing? link at the top for exactly that reason.

Both live in Settings in your account.

Password. If you're signed in, change it there. If you can't get in, use Forgot password on the sign-in screen — a reset link comes to your registered address.

Email. Change it in Settings; we'll send a confirmation link to the new address, and the change takes effect once you click it. Until then the old address stays live — which is what stops someone who got hold of your session from locking you out.

In Withdrawals in your account. Pick the method — PayPal, Skrill, Payoneer, Neteller or crypto — before you request the payout, not after: once a payout is on its way we can't redirect it.

The minimum is €8.93 and the fee is 0%, whichever method you choose.

Within 7 calendar days of the request. Usually sooner.

That clock starts when you press the button — not when you shopped. Money only becomes withdrawable once the store confirms the order, which takes 30–90 days depending on the store. The 7 days are ours; the 30–90 are theirs.

In Settings → Email subscriptions. Each type has its own switch: rate-rise alerts, new stores, personal offers, the newsletter. Turn off the ones you don't want and keep the ones you do — it isn't all-or-nothing.

Emails about your own money — a payout sent, cashback confirmed or declined — aren't on that list. Those we send regardless: you'd want to know.

In Settings → Delete account. You don't need our permission and you don't need to explain yourself. If you'd rather we did it, open a ticket.

Withdraw your confirmed balance first. Once the account is gone there is nowhere to send it. Cashback still Pending at that moment is forfeited — the store hasn't paid us for it yet, and there will be no account left to pay it into.

One more thing worth knowing: an account through which nothing has been bought for a year may be closed by us — we email you first, and a single purchase resets the clock. Closing it does not take your money: a confirmed balance stays yours and we pay it on request. Only Pending cashback is lost, and only because the store never paid us for it. What we keep after deletion, and for how long, is in the Privacy Policy.

Stores pay us a commission for sending them a paying customer — that's how affiliate marketing works, and it's built into their marketing budget whether you use us or not. We keep a slice to run the service and hand the rest back to you as cashback.

So there's no catch and nothing added to your price: the money comes out of the store's marketing spend, not out of your pocket. If anything, without us that whole commission would just stay with the store. We'd rather you had most of it.

If an eligible order hasn't shown up as Pending within 7 days, file a claim. The window is 60 to 90 days from the order date, depending on the store — the exact number is on that store's page, next to the claim button. You'll need the order number and the date.

A handful of stores don't accept claims at all. We say so on their page before you shop, not after.

It means the store looked at your order and said no — not us. When you file a claim we pass your order details to the merchant through the affiliate network, and they rule on it. Most answer within 30–90 days.

The usual reasons: another site or a search ad got credited for the click, a promo code from somewhere else was used, a conflicting extension was installed, or the order was paid with a gift card. Some stores explain; many just say no.

Once the store declines a claim, we can't pay the cashback out of our own pocket — there's no commission to share. Which is why the rules are worth two minutes before you buy.